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Report a Faulty Machine

There are various factors which determine who you need to contact in the event of a faulty machine - Is your machine still under warranty? - Who are the Manufacturers? - How long since you purchased your Machine? Please note that you will require Invoice/Order for Proof of Purchase Date and Serial Numbers of the Products

For Machine Repairs Outside of Warranty - To Request Payable Service Visit - To request a Maintenance Contract: please fill out an enquiry form

For Machines within their Warranty, please use the grid below

Fellowes Call Fellowes Service: 01302 836836
HSM Fill Out The Form Here
Intimus (& Martin Yale) Fill Out The Form Here
Rexel or Leitz

Call Acco Service: 0800 279 5102

Download a Claim Form Here

Acco Warranty T&Cs


To obtain a Returns Number call or email Q-Connect Service:

01543 416 876 / in[email protected]

Once you have a Returns Number please fill out an enquiry form here

Other Manufacturers Fill Out The Form Here