Extended Breakdown Cover Terms & Conditions

The Extended Breakdown Cover extends the standard manufacturer's product warranty by an additional 1 year, effective from the date of delivery of the goods. To claim cover, you must provide proof that less than an additional 1 year has elapsed since the product was last covered by the original manufacturer's warranty. Goods will be required to undergo assessment prior to replacement or repair at the full cost of the user. The goods must have been purchased new by their first user, and a dated receipt, email confirmation, or invoice must be provided as proof of purchase. If the fault cannot be economically repaired, the product will be replaced with an equivalent or similar product. Repairs or replacements will ensure that your product provides satisfactory performance consistent with its age and usage. Replacement products will be equivalent or similar to the product being replaced and may not be new. The unexpired term of the extended breakdown cover will be transferred to the replacement product. If deemed appropriate, we will arrange for a replacement product to be delivered to your specified address. The original product may or may not be collected at the discretion of Don Ruffles Limited for recycling or reuse. If a fault develops, the assessment of goods to determine legitimate faults will be done in the most cost-effective method, solely at the discretion of Don Ruffles Limited on a case-by-case basis. We will advise you on which of the following services will be provided:

Customer Return to Base: In most cases, unless agreed in writing, goods must be returned to our base by the user for assessment prior to possible replacement or repair. The full cost of return to our premises will be at the user's expense. A returns procedure document will be provided and must be agreed and signed prior to the return. Goods must be properly packaged, and any in-transit damage will be the responsibility of the user.

Collection to Base: We will arrange to collect the faulty product from your specified address for assessment prior to possible replacement or repair. The full cost of collection to our premises will be at the user's expense. A returns procedure document will be provided and must be agreed and signed prior to the return. Goods must be properly packaged, and any in-transit damage will be the responsibility of the user.

Engineer Call-out: We may arrange for a technician to visit your specified address to carry out assessment checks prior to possible replacement or repair. There may be an additional charge to be paid for this and if the fault is deemed to be excluded from the breakdown cover, the full cost of the engineer and collection to our premises of the goods will be chargeable at the user's expense.

The product must be located within the GB mainland unless otherwise agreed in writing. Repair or replacement will not be provided if, in the view of Don Ruffles Limited, the failure or problem has occurred as a result of general misuse. This may include, but is not limited to: wear and tear, non-replacement of parts, excessive overfeeding, feeding of non-approved materials, non-oiling, greasing, or lubrication, non-adjustment of belts, sensors, or other parts, non-use of suitable preventative maintenance contracts, modification to the product, unauthorized or inexpert repair or attempted repair, misuse outside the product's specification, excessive or inappropriate use, or use in an adverse or abnormal environment, and the use of non-approved manufacturer's parts or consumables, and non-following of manufacturer's guidance and recommendations, recommended interim regular preventative maintenance.

1. Any territories outside the United Kingdom mainland.
2. Damage caused by paper jams, general wear, including motors, misuse, abuse, carelessness, accidental damage, alteration, and electrical current fluctuations.
3. Mechanical damage caused by drops, lack of lubrication or overloads, and abuse causing damage to driving gears, as damage to driving gears is not considered a manufacturing defect.
4. Clearing of paper jams.
5. Exceeding the recommended feed capacity of the product.
6. Passing materials/substances through the shredder for which it was not designed.
7. Alteration, defacement, or removal of the original model and serial number plate.
8. Repairs performed by non-qualified engineers.
9. Evidence that the product has not been maintained according to the product user manual.
10. Operating the shredder above maximum capacity with continuous jamming, which may shorten the shredder's lifetime and cause mechanical failure not covered by the warranty.
11. Cleaning of electronic eyes.
12. All costs associated with repairs or when no fault is found, including parts, labour, call-out charges, or transportation from the service centre, will be chargeable under any Extended Breakdown exclusions.

In all cases, to avoid voiding cover, it is recommended to contact Don Ruffles Limited prior to initial use of the product for specific usage and maintenance advice.

Transfer of Ownership: The Extended Breakdown Cover is only valid for the original purchaser and is non-transferable to new owners, unless explicitly agreed upon in writing by Don Ruffles Limited. If the product is sold or transferred, the new owner will need to purchase a separate Extended Breakdown Cover for continued protection.

Product Modifications: Any modifications made to the product, whether by the user or third parties, without the prior written consent of Don Ruffles Limited will void the Extended Breakdown Cover. This includes but is not limited to any alterations to the product's structure, functionality, or components.

Maintenance Requirements: The Extended Breakdown Cover is contingent on the user adhering to all maintenance and operational guidelines specified in the user manual and other documentation provided by Don Ruffles Limited. Failure to perform recommended maintenance, including cleaning and servicing at specified intervals, will result in the cover being void.

Fault Reporting: Any faults must be reported to Don Ruffles Limited within a reasonable timeframe after they occur. Failure to report faults promptly may limit the extent of cover provided, especially if the product is further damaged due to delayed reporting.

Proof of Fault: Don Ruffles Limited reserves the right to request a video, photograph, or other visual evidence of the fault or defect prior to approving a repair or replacement. This will assist in assessing the nature of the fault and determining the most suitable solution.

Geographical Limitations: Service will not be provided for products located outside of the geographical limits of the United Kingdom mainland. If the product is located abroad, the user may be required to bear the full cost of shipping and handling, including any customs duties and taxes.

Exclusion of Consumable Parts: Consumable parts such as shredding blades, motors, belts, and rollers are not covered under the Extended Breakdown Cover.

Force Majeure: Don Ruffles Limited will not be liable for any delays in the provision of the Extended Breakdown Cover due to circumstances beyond our control, including but not limited to strikes, natural disasters, supply chain disruptions, or government restrictions.

Liability Limitation: In no event shall Don Ruffles Limited be liable for any indirect, incidental, or consequential damages, including loss of profits, business interruption, or damage to other equipment, resulting from the use or failure of the product covered under this Extended Breakdown Cover.

Termination of Cover: Don Ruffles Limited reserves the right to terminate the Extended Breakdown Cover if the user breaches any of the terms and conditions. In such cases, no refund of any premiums or fees paid will be provided.

Dispute Resolution: Any disputes arising from the Extended Breakdown Cover shall be resolved in accordance with UK law. In the event of a dispute, both parties agree to attempt to resolve the issue through mediation before pursuing legal action.

Claims Process and Time Limits: Claims for repair, replacement, or service under the Extended Breakdown Cover must be submitted within 7 days from the date of the fault occurrence. Any claims submitted after this period may not be processed.

Warranty Period: Please check if you need to register your warranty with the manufacturer at the time of purchase. In some cases (such as Fellowes), an additional year is granted by registering the product with them. If you do not register the product, your extended warranty will be valid for an additional year beyond the manufacturer's warranty.