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Report a Faulty Machine ordered online at the click of a button and let us organise a repair or replacement machine for you.
Extended Breakdown Cover Terms & Conditions
The Extended Breakdown Cover extends the standard manufacturers product warranty by an additional 1 year, and is effective from the date of delivery of the goods. To claim cover you must be able to provide proof that less than an additional 1 year has elapsed since the product was last covered by the original manufacturer’s warranty. In all cases, goods will be required to be assessed prior to replacement or repair at the full cost of the user. The goods must have been purchased from new by its first user, and a dated receipt, email confirmation or invoice must be provided as proof of purchase. If the fault cannot be economically repaired, the product will be replaced with an equivalent or similar product. Please note that repairs or replacement will ensure that your product provides satisfactory performance consistent with its age, and usage and replacement products may be refurbished units. Replacement products will be equivalent or similar to the product being replaced and may not be new. The unexpired term of the extended breakdown cover will be transferred to the replacement product. If deemed appropriate we will arrange for a replacement product to be delivered to your specified address and the original product may or may not be collected at the discretion of Don Ruffles Limited for recycling or reuse by them.
If a fault develops, the assessment of the goods to determine a legitimate fault, will be done so in the most cost effective method, solely at the discretion of Don Ruffles Limited on a case by case basis. We will advise you which of the following services is to be provided:
Customer Return to Base: In most cases, unless agreed in writing, goods must be returned to our base by the user, to be assessed prior to possible replacement or repair and the full cost of the return to our premises will be at the users expense. A returns procedure document will be provided and must be agreed and signed prior to the return. Goods must be properly packaged and any in-transit damage will be the responsibility of the user.
Collection to Base: We will arrange to collect the faulty product from your specified address to be assessed prior to possible replacement or repair and the full cost of the collection to our premises will be at the users expense. A returns procedure document will be provided and must be agreed and signed prior to the return. Goods must be properly packaged and any in-transit damage will be the responsibility of the user.
Engineers Call-out: We may arrange for a technician to visit your specified address to carry out assessment checks prior to possible replacement or repair and the full cost of the collection to our premises will be at the users expense.
Limits to the Service
The product must be located within the GB mainland unless otherwise agreed in writing.
Repair or replacement will not be provided if, in the view of Don Ruffles Limited, the failure or problem has occurred as a result of general miss-use which may or may not limited to;
Wear and tear, non-replacement of parts which normally require replacing during the life of the product, excessive overfeeding, feeding of non-approved materials, non-oiling, greasing or lubrication, non-adjustment of belts, and or other parts, non-checking of sensors and all other parts, the non-use of a suitable preventative maintenance contract, modification to the product, unauthorized or inexpert repair or attempted repair, misuse including any use outside the product’s specification, excessive or inappropriate use, or use in an adverse or abnormal environment, the use of non-approved manufacturers parts or consumables and the non-following of manufacturers guidance and recommendations.
In all cases so as not to void cover, it is advisable to contact Don Ruffles Limited prior to the initial use of the product for specific usage and maintenance advice.