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Report a Faulty Machine

There are various factors which determine who you need to contact in the event of a faulty machine - Is your machine still under warranty? – Who are the Manufacturers? - How long since you purchased your Machine? Please note that you will require Invoice/Order for Proof of Purchase Date and Serial Numbers of the Products

For Machine Repairs Outside of Warranty - To Request Payable Service Visit – To request a Maintenance Contract: please fill out an enquiry form

For Machines within their Warranty, please use the grid below

Manufacturer Up to 30 days from purchase More than 30 days from purchase
5 Star Click Here Click Here
Rexel Call Acco Service - 0845 658 6600 Call Acco Service - 0845 658 6600
DAHLE Click Here Click Here
Fellowes Click Here Call Fellowes Service - 01302 836836
HSM Call HSM Service - 0845 612 0040 Call HSM Service - 0845 612 0040
IDEAL Click Here Click Here
Intimus/Martin Yale Call Martin Yale Service - 01293 441900 Call Martin Yale Service - 01293 441900
KOBRA Click Here Click Here
Roto Click Here Click Here
BABS Click Here Click Here
Swordfish Click Here Click Here
Genie Call Genie Service - (+49) 6122 7279891 or
e-mail hotline@genie-online.de
Call Genie Service - (+49) 6122 7279891 or
e-mail hotline@genie-online.de
Q Connect Click Here Click Here
JBF Click Here Click Here
EcoShred Click Here Click Here
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